Eligibility Criteria
Understanding if you're eligible for a refund is the first step. Here's what you need to know:
- Full refunds are available within 14 days of purchase if the course hasn't been accessed.
- Partially completed courses may be eligible for a partial refund depending on the percentage completed.
- Non-refundable items include downloadable content and personalized coaching sessions.
Refund Process
Refunds are simple. Here's how to do it:
- Contact our support team via email or phone with your purchase details.
- Await a response within 3 business days confirming your refund eligibility.
- Once approved, refunds are processed within 5-10 business days back to your original payment method.
Timeframes & Conditions
Refunds vary based on your payment method:
- Credit/Debit Card: 5-10 business days.
- PayPal: 3-5 business days.
- Store Credit: Instantly available upon approval.
Some conditions might delay your refund, such as pending payments or bank processing times.
Cancellations & Subscriptions
Planning to cancel a recurring subscription? Here's what to know:
- Cancellations can be made anytime; however, they take effect at the end of the current billing cycle.
- No refunds for partial months on monthly subscriptions.
Annual subscriptions may qualify for a prorated refund upon cancellation.
International Refunds
For our international users, refunds may incur additional transaction fees due to currency conversion.
Always check with your bank for any fees they might charge for international transactions.
Exceptions
There are a few exceptions to our refund policy:
- Promotional items are non-refundable.
- Gift cards cannot be refunded.
Exceptions are rare, but if you're unsure, contact our support team for clarification.
